I’ll begin by saying that the Grand Luxxe Riviera Maya is still a very special resort. I look forward to receiving a reply from management that encourages not only members, but guests, to return again and again to enjoy this delightful oasis. Perhaps the management will read more reviews like this one, and realize that those of us who have exchanged many times into this resort, spend a significant amount of money on food and entertainment, tip generously, and should be valued and encouraged to return. What a shame that this once delightful resort has undergone so many negative changes in just one year. It was apparent, however, that many of those staff that we have come to know are overworked. The property continues to be beautifully maintained. If you ask for a written policy, it cannot be provided. If you exchange into the property, be aware that you will pay a daily usage fee that can range from $11/day to $30/day for those 12 and over.

We have never been presented with a situation like this in the past. We were surprised to encounter a naked man sunbathing on the deck where our grandchildren were swimming. The Beach Club is a lovely facility but it is a far distance, not walkable, and has constant loud music playing. The alternative is to use the other four pools, none of which have a soothing vibe. These areas are within easy walking distance of the Grand Luxxe Residences and are quiet and refined. This being our fourth vacation at the resort, it was shocking to arrive and discover that guests were not allowed use of the Grand Luxxe pool, the Burger Restaurant, or the beach. You will not know what you will encounter until you register. Be aware that policies and procedures for guests at the Grand Luxxe are in constant flux.

Grand lux vidanta riviera maya